Shipping policy

Shipping Policy for Kooshti

Thank you for choosing to shop at Kooshti. We are delighted to offer a wide range of handmade goods, as well as dropshipped products from Gelato and Printful. Our goal is to provide you with an enjoyable shopping experience and efficient shipping services. Please read through our Shipping Policy to understand the details of our shipping process:

Processing Time:
Handmade Goods: As our handmade goods are crafted with love and attention to detail, please allow 1 to 3 business days for processing before your order is shipped.
Dropshipped Products: For products fulfilled by Gelato and Printful, processing times may vary. Please refer to the individual product pages for specific processing timeframes.

Shipping Methods and Carriers:
We partner with Sendle for shipping our handmade goods. Sendle is a reliable and eco-friendly shipping service that provides door-to-door delivery across Australia. For dropshipped products, Gelato and Printful will use their respective shipping carriers and methods.

Shipping Destinations:
We currently offer shipping within Australia for all our products, including handmade goods and dropshipped products.

Shipping Fees:
Shipping fees may vary depending on the destination, weight, and size of the package. The shipping cost for each order will be calculated and displayed at the checkout before you make a payment.

Estimated Delivery Times:

Handmade Goods (via Sendle): Estimated delivery times within Australia are usually between 3 to 7 business days from the date of shipment, depending on the location.
Dropshipped Products: Estimated delivery times for dropshipped products may vary depending on the product's origin and destination. Please refer to the product pages for specific delivery timeframes.
Please note that unexpected delays may occur due to factors beyond our control, such as customs delays, extreme weather conditions, or other unforeseen circumstances. If you experience any significant delays, we recommend reaching out to our customer support team for assistance.

Tracking Your Order:
Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided) for all orders, including both handmade goods and dropshipped products. You can use this tracking number to monitor the status of your shipment.

Order Fulfillment:
Please be aware that orders containing both handmade goods and dropshipped products may be shipped separately, as they will be fulfilled by different suppliers. You will receive separate tracking information for each shipment.

International Shipping:
At this time, we only ship within Australia. We apologize for any inconvenience this may cause to our international customers.

Order Issues and Returns:
If you encounter any issues with your order or wish to initiate a return, please review our Refund Policy for detailed instructions and contact our customer support team within 14 days of receiving your order.

If you have any further questions or concerns regarding our Shipping Policy, please do not hesitate to contact our friendly customer support team at lisajayne@hotmail.com. We are here to assist you and ensure your shopping experience with us is exceptional.

Thank you for shopping with us!

Kooshti
Shipping Policy last updated: 31.07.2023